Our Service Commitments
Heartland Immigration is committed to offering top-notch, responsive service to its clients. Our immigration attorneys believe relationships matter, and our relationships with our clients are something we take seriously. We show this in our Service Commitments. With Heartland Immigration, you will get:
- Next business day response
Communication is key when it comes to successful legal representation. At Heartland Immigration, we commit to being accessible to our clients and responsive to their needs. Our immigration lawyers call or e-mail their clients back (whichever is preferred by the client) within one business day of being contacted by the client. This means that if you call on a Monday, your attorney will get back to you by Tuesday at latest. If you've dealt with a law firm before, you probably know how frustrating it can be to wait for days - or even weeks - for an attorney or someone with the firm to get back to you. Not only is this extremely frustrating for the client, but it can also have detrimental effects on the case. With Heartland Immigration, it will never take us more than one business day to get back to you when you reach out to us - it's our firm commitment.
- One attorney with whom you will deal
We don't play musical attorneys at Heartland Immigration. Our clients are assigned a single attorney from the very beginning with whom they will communicate during the course of their matter. This attorney is directly responsible for the client, including for handling all client communications. There is little more discouraging than not knowing with whom you should be speaking about your legal issue because every time you call the law firm you're passed along to a different attorney, all of whom inevitably have to familiarize themselves with your matter, causing you to needlessly re-hash every detail of your case. Heartland Immigration's clients can count on one point of contact who will be with them from beginning to end.
The attorneys at Heartland Immigration will be honest and open with you. We will be forthcoming about your case, including your chances for success in whatever it is you wish to achieve. Many lawyers tell a client what they want to hear just to keep their business or to get the client to pay for some expensive service that in reality will not be of any benefit due to the nature of the case. Our immigration attorneys find this practice morally deplorable. We will speak directly and disclose to you everything you need to know to make decisions about your immigration matter. After all, it is your immigration matter, not your attorney's.
Give us a call today to learn more about our Service Commitments:
Nationwide 1-855-USA-IMMIGRATE (1-855-872-4664)
Dallas (972) 864-6161
Irvine (Los Angeles) (949) 864-6161
New York City (Newark) (347) 787-5610
Chicago (773) 819-5810
Indianapolis (317) 268-8010
Oklahoma City 1-855-USA-IMMIGRATE